Unlimited Help Desk
Phone, email, and portal support for every user — no per-ticket fees.
Managed IT Services
Your outsourced IT department for one predictable monthly price. We support your people, maintain your systems, and plan your technology — so problems get fixed before anyone notices them.
// Has technology ever let you down?
Proactive IT, Not Break-Fix
Traditional "call us when it breaks" IT means you only hear from your provider when something has already gone wrong — and you pay by the hour while they fix it. That model rewards downtime.
SYNTRA flips it. A flat monthly fee covers your users and devices, so our incentive is the same as yours: keep everything running. We monitor around the clock, patch on schedule, and resolve most issues remotely in minutes.
$ ticket show 4821
user j.morgan (Accounting)
issue Outlook won't sync
opened 09:02
status resolved 09:13
$ _// man syntra-managed
What's Included
One plan covers the day-to-day support your team needs and the behind-the-scenes work that keeps systems healthy.
24/7 Monitoring
Servers, workstations, and network gear watched around the clock with automatic alerts.
Patch Management
Operating system and third-party updates tested and applied on a regular schedule.
Device Management
Standardized setup, inventory, and lifecycle tracking for every laptop and desktop.
Microsoft 365 Admin
User accounts, licensing, email, Teams, and SharePoint managed for you.
On/Offboarding
New hires ready on day one; departing staff locked out the moment they leave.
Vendor Management
We deal with your ISP, phone, printer, and software vendors so you don't have to.
vCIO Planning
Quarterly reviews, budgets, and a technology roadmap aligned to your goals.
// git diff break-fix managed
Break-Fix vs. Managed IT
--- break-fix.conf
- Pay by the hour, every time
- Problems found after they cause downtime
- Patches applied "when we get to it"
- Unpredictable monthly IT costs
- Nobody owns long-term planning
- Documentation lives in someone's head
+++ syntra-managed.conf
- One flat monthly fee per user
- Issues caught by monitoring, often before users notice
- Scheduled, tested patching
- A budget you can actually plan around
- Quarterly roadmap and budget reviews
- Full documentation you own
// onboarding.sh
How Onboarding Works
Switching providers is easier than you think. We handle the transition, including coordination with your current provider.
- 01 discover
Discovery
We audit your network, devices, accounts, and vendors.
- 02 stabilize
Stabilize
Fix urgent risks, install monitoring, and secure admin access.
- 03 document
Document
Build your asset inventory, network map, and runbooks.
- 04 optimize
Optimize
Standardize, roadmap, and start quarterly reviews.
// faq --managed-it
Frequently Asked Questions
How is the monthly price calculated?
Plans are priced per user or per device, depending on your environment. After a short assessment we'll give you a fixed monthly quote that covers everything listed in the plan — no hourly add-ons for routine support.
Do you replace our internal IT person?
Not necessarily. Many clients use SYNTRA as co-managed IT: your internal staff handle what they know best, and we provide help desk overflow, monitoring, security tooling, and specialist expertise.
Is support really available 24/7?
Yes. Monitoring runs around the clock, and critical issues are handled any time of day. Routine requests are worked during business hours.
Is there a long-term contract?
We'll walk you through agreement terms during your assessment. Our goal is to earn your business every month, not lock you in.
$ ./start-conversation.sh
Ready to stop worrying about IT?
Get a free assessment and a fixed monthly quote for your business.